Legal Business Name - ( Trading as Sweetcravingshome)

Rhys Matthews Owner

 

TERMS & CONDITIONS

 

www.sweetcravingshome.com website

SWEET CRAVINGS
5 Kerrigan Close
Fairwater,

Cardiff

CF5 3LJ
UNITED KINGDOM

CONTACT DETAILS

Rhys Matthews - Business Owner

Sweet Cravings

5 Kerrigan Close
Fairwater,

Cardiff

CF5 3LJ
UNITED KINGDOM​

In these terms and conditions, “we” “us” and “our” refers to Sweet Cravings. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. The information is intended for residents of the United Kingdom only. We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We, therefore, recommend that each time you access our website you read these terms and conditions.

SHOPPING

You can order products online via www.sweetcravingshome.com. When you place an order for a product you are offering to buy it for the price stated. We will send you an order acknowledgement by email. We may refuse to accept an order if;

  • We do not receive your payment

  • There has been a pricing, discount offer or products description error

  • The ordered products are out of stock or discontinued

  • Personalised products contain content which may cause annoyance or inconvenience such as indecent, offensive, racist, pornographic, etc.

We are not permitted to sell goods that include alcohol to anyone under 18. By ordering any products that contain alcohol from our website you confirm that both you and the recipient of this item(s) are aged 18 years or over. We reserve the right to refuse to sell or deliver products containing alcohol at our discretion.

In any refusal, we will immediately refund your credit card for the total amount debited where your credit card has been charged.

From UK to EC Countries Duty and Tax-Paid Goods

We understand no additional duty or tax will be charged on goods bought duty and tax paid in another EC country. Please note that for Alcohol it must be for personal use and in limited quantities. Therefore, we recommend you limit your purchase to 1 or 2 bottles. We take no responsibility should additional duty in the destination country be applied.

PAYMENT

You must pay for your order before it is delivered and you can do so by credit card, debit card or through our website.

We use the latest security measures to protect your details when you shop with us. We use 256-bit SSL Software to encrypt your information when you visit and place an order on our secure server.

AVAILABILITY

We try to keep our site as up to date, however, we can not guarantee that all our products will always be in stock. If an item is out of stock we will aim to deliver within 28 days. If we cannot dispatch an item to you within the 28 days you can request a cancellation and we will cancel the order and refund your money in full.

ORDER CANCELLATIONS

For most items on our website, you have the legal right to cancel your order within 7 working days of receiving the goods. If you wish to cancel your order you can notify us by contacting our customer services.

You cannot cancel your order if the goods that you have ordered are perishable goods or if the product is personalised or custom made to your requirements.

Due to the nature of our products, they are immediately sent for production. Please check your order during the order process and the confirmation email carefully (you may also print copy of your order upon payment if you are registered with us) as we cannot refund or cancel your order for personalised products which have been misspelt or you have had a change of heart.

Please note that we do not proofread or check personalisations due to automated system and product may come blank or with fixed design or fixed text if you do not enter any personalisation.

DELIVERY

We deliver to destinations within UK and certain parts of Europe. We will deliver the goods ordered by you to the address that you give us during your order process. We endeavour to dispatch goods on the day we specify within the product page, however, we cannot guarantee dispatch on that day or accept liability for deliveries made outside specified lead times. We also cannot accept liability or costs incurred due to failed or delayed deliveries where goods are sent directly from our manufacturers or for delays in the delivery caused by any third party. Dispatch times shown on the product description pages are indicative only, may vary during peak times or if the item is out of stock.

Orders will be dispatched with your chosen delivery method or for larger parcels a tracked service at the discretion of us. Goods returned described as undeliverable or not called for, will be subject to a redelivery charge. We reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item. If you do not receive your order within 28 days from the ordered date, we do not take liability unless you notify us in writing or by email within 30 days from the order date.

*Courier Tracked

Your item will be delivered via courier tracked service.

*Next Working Day

Next working day delivery is available for some of our products. If you choose this delivery option, please note that we do not deliver on bank holidays, Saturdays or Sundays, therefore your order will be delivered the next working day for all orders within the mainland UK.

For Premium and Next Day delivery, the goods will be delivered between Monday to Friday. If you are not at the delivery address to accept your goods, the carrier may leave a card to let you know that they have tried to deliver. It is up to you to contact them to arrange a more suitable time for delivery or collection.

IMPORTANT NOTE:

*Our working hours are Monday - Friday 9am - 5.00pm and all our dispatch timescales do not include weekends or bank holidays. Next Working Day delivery to Northern Ireland, Overseas UK addresses and Parts of Scotland will take an extra day.

*Free delivery excludes items that are on offer or discounted from the original price and available for UK address only.

*2nd Class Mail UK address only - Royal Mail aim to deliver within two to three days, however, this is not guaranteed by Royal Mail.

*1st Class Mail UK address only- Royal Mail aim to deliver your order the next day, however, this is not guaranteed by Royal Mail.

*Premium Tracked UK address only- This is not a next day delivery service, but you will be able to track your order.

*Next Working Day - Orders received by the cut off time stated on the product page, will be delivered next working day (Excludes Northern Ireland, Overseas UK addresses and Parts of Scotland).

*Please note that all our items require production time and this is stated on individual product pages.

RETURNED ORDERS

Any package that is returned to us as 'not called for' or for any other reason, we will notify you via your registered email address. If you do not re-arrange delivery with us, within 28 days of the notice, we will dispose of your package and no refund or compensation will be available to you.

RETURNS

We believe that you will be satisfied with your purchase. If you feel that you need to return an item, we will keep this process simple. These terms do not affect your statutory rights.

We have no liability to you unless you notify us of any damaged, defective or incorrect quantity items within 72 hours of delivery. You must return goods within 7 days of receiving, in an unused state complete with packaging and all components, and we will refund you the price you paid for that product including postage and package. Please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.

The cost of the return is your responsibility, except if the item is faulty, damaged or incorrect. We cannot be held responsible for packages lost in transit, we recommend sending the package by Recorded or Special Delivery services.

Our return policy does not apply to perishable goods, items which have been personalised or custom made for you or you have provided incorrect or inaccurate information during the order process. If the goods that we deliver are not what you ordered or are damaged or defective, we will replace the goods.

Please note that product returns are not able to be accepted in person at our office address and you must contact us in writing or by email before returning the goods.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour on your computer monitor nor that any given image will reflect or portray the full design or options relating to that product.

HYPERLINKS

This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

LIABILITY

To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from product/s we have supplied.

WE DO NOT TAKE RESPONSIBILITY FOR DAMAGED GOODS AND WE WILL NOT COVERD ANY DAMAGED PARCEL ONCE THEY HAVE LEFT OUT DEPOT.  

DISCLAIMERS

We endeavour to ensure all information on our Website is correct, however, we do not warrant the accuracy and completeness of this. We may make changes to any information, products, descriptions and prices on our website, at any time without notice. The information and material on our Website may be out of date, and we make no commitment to update. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however, we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

INDEMNITY

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website or products.

JURISDICTION

These terms and conditions are to be governed by and construed in accordance with the laws of England and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in England and you agree to submit to the jurisdiction of those Courts. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

COMPLAINTS PROCEDURE

We take our relationships with customers very seriously. We aim to reply to emails within one working day and if you have any enquiry or complaints please Contact Our Support Team 

CONTACTING US

If you would like help when ordering, information about a product, a request for a product or if you would just like to provide us with feedback on our service, please Contact Us .