Refund and Cancellation policy:

These policies are for our online sweet shop. These may differ from other websites so please read carefully for our Terms and Conditions.

CANCELLATION POLICY:

  • If unfortunately, you have to cancel/modify an order, please do so within 1-2 hours after placing an order, by emailing us all the details at sweet.cravingshome@gmail.com

  • If you cancel your order before your package/s has been handed over to the courier service providers, we shall refund you the entire amount. If the courier service providers have already made the booking against your order, or the order/s has already dispatched, no cancellations can be made.

  • We are not liable for any delays in delivery by the Courier Company/postal authorities. No cancellations can be made owing to the delay in receiving orders. 

  • We are a sweet supplier that delivers around Cardiff, so if you have booked for delivery and want to make changes please contact us and we will assist you with your changes. 

RETURN POLICY:
All items to be returned/exchanged/refunded must meet the following conditions:

  • Returns are accepted on our products only. 

  • A Return request must be raised within 72 hours of receiving the product by emailing us on sweet.cravingshome@gmail.com with your Order ID and other necessary information.

  • All returned products should be completely unused and unhampered.

  • All original packaging of the product should be intact and no damage done to either the product or its packaging.

  • Please note that our freshly made-to-order boxes are unable to be canceled or refunded. These are handmade to order and therefore are personalized to you directly

  • Sweet Cravings reserves the right to do a thorough quality check of the product, to ensure it is re-salable before issuing a credit/processing refunds or exchanging the product.